Store Policy & Product Warrantee

Policy and Warranty

Welcome:

Thank you for becoming a retailer of Tiny Tush products!
I would like to personally welcome you to the Tiny Tush Wholesale Family.  We are delighted you have elected to sell Tiny Tush products and trust that you will love selling our product as much as we love making them.

I am Charlene Foster, founder and current operator of Tiny Tush Natural Baby Boutique, a manufacturer and distributor of cloth diapers and diapering accessories. I started my work-from-home business to make cloth diapers obtainable to more moms. Since that day more than a decade ago, I am honored to say, Tiny Tush Natural Baby Boutique has helped many boutiques, like yours, share that same vision.

Price Policy:
We require retailers to maintain MRP (minimum retail price) for each product. Short term sales and/or store coupons are permitted, but no more than 3 times per year per product and for no more than 14 consecutive days.  Discounts are not to exceed 20% off the MRP.

MRP does not pertain to Tiny Tush clearance or discontinued products.

Order Requirements:
We have waived minimum opening and reorders. Orders under $100.00 have a small $3.00 convenience fee included in the shipping charge. Please feel free to contact us if you would like help with making a starter order. We are always happy to help.

Our Discounts & Rewards Program to You:
We offer a discount on orders of $250 or more. Discounts grow at tiered levels, up to 10% off of wholesale cost.

Discounts to Consumers:
Approved quantity discount and package discounts are listed on individual product pages.

Shipping:
Items are generally shipped within 5 business days or less from order date.  For your convenience all packages ship with a tracking number.  Please count and inspect your order immediately. All claims must be made within 5 days from receipt of goods.

We offer free shipping within the Continental US on orders of $1,000 or more.  On all orders less than $1,000 and more than $100.00, we charge actual shipping costs and ship via USPS or Fed-ex. For orders less than $100.00 we have a small convenience fee of $3.00. For international orders, we will work with you to find you the best price to fit your needs.

Website Images and Descriptions:
Retailers may use all descriptions and images available on our website to describe and promote our products on their home page, product pages and in advertising. If you require any buttons or banner ads, please contact us and we can make those available to you.

Policies:
Co-op and non-authorized sales are not permitted.

Payment Terms:
Payment for all orders is due prior to shipping and may be made via credit card, PayPal or check. Please contact us prior to placing your order if you have any request on payments or would like to pay via a different method than what is listed above.

Return New Product Policy:
We encourage you to try new products in your store risk free. If they do not work out for you just return the item(s) within 90 days in new and in original condition for in house credit.

For stores that are closing, you may return non discontinued products in original packaging and in new condition for a refund minus a small 15% restocking fee.

We cannot give refunds or credit towards items that have been washed or are not in new condition with original packaging.

Tiny Tush Manufacturing Warranty:

At Tiny Tush, we use the highest quality materials to make the most durable products possible.  We guarantee craftsmanship of our work and our components for a full year. Our warranty does not include normal “wear and tear” (please understand that with frequent laundering, items will show normal wear and tear over time). Our warranty excludes Aplix which has a warranty of 6 months. Our warranty is for the original purchaser and is nontransferable. Tiny Tush directly handles all returns for defects. All defective items submitted to us must include a claim form and a copy of your sales receipt. Please allow 10-15 business days for Tiny Tush to receive your items, make repairs, and ship items back to you. 

Returns must be addressed to: 

Tiny Tush, LLC
Attn: Repairs Department
231 Linn St
Baraboo, WI 53913
 

All return shipping costs are the responsibility of the customer. For your own protection, please track your shipments and purchase insurance to cover the replacement cost of your items.

Please be sure the item is properly laundered and free of staining, as we will not repair or replace unclean items.

Examples of common normal wear and tear include but are not limited to: hook and loop deterioration, residue build up, staining, snagging material, and snaps broken from laundering. If a snap needs replacing for reasons other than manufacturer’s defects contact us at customer service.

Please be sure to have your store’s own return policy for non-defective products.

Closing or Transferring Your Account:
Retailer accounts are non transferable. In case of business sale, the new business owner will have to reapply for an account.

We retain the right to suspend, cancel, or terminate any accounts without notification or further explanation.

All terms listed above are subject to change at any time.

Please let us know any ways we can assist you!

All the Best,

Charlene